Introduction
Welcome to HQ Agency Pty Ltd (“HQ Agency,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our platform HQ Agency and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
What Information We Collect
We collect the following types of information:
Personal Information
We may collect personal information such as:
• Name, email address, and phone number (for account registration and support).
• Business details (e.g., company name, job title, ABN, and company contact details).
• Login credentials (for platform access).
• Billing and payment details (if applicable).
Non-Personal Information
We may collect non-personal information such as:
• Property listing data (images, descriptions, pricing, and metadata).
• Website analytics (IP addresses, browser type, and interactions on our site).
• API usage logs.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage cookie settings through your browser.
How We Collect Your Information
We collect information through:
• Direct interactions: When you register, contact us, or use our platform.
• Third-party integrations: When property marketers upload listings to property portals.
• Automated technologies: Through cookies, analytics tools, and log files.
How We Use Your Information
We use your information for the following purposes:
• To provide and maintain our platform.
• To facilitate property listing distribution across multiple portals.
• To improve user experience and develop new features.
• To respond to customer inquiries and provide support.
• To comply with legal obligations.
• To send service updates and marketing communications (with your consent).
How We Share Your Information
We do not sell your personal information. However, we may share information with:
• Property portals (e.g., Realestate.com.au, Domain.com.au) to facilitate property listing distribution.
• Service providers (e.g., cloud hosting, payment processors, analytics providers).
• Regulatory bodies (if required by law).
We ensure that third parties follow strict data protection measures.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes:
• Secure servers and encrypted storage.
• Access control and authentication measures.
• Regular security audits and compliance checks.
Your Rights & Choices
You have the right to:
• Access and correct your personal information.
• Request deletion of your data (subject to legal obligations).
• Opt-out of marketing communications.
To exercise these rights, contact us at support@hqtech.com.au.
Third-Party Links & Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
HQ Agency Pty Ltd
Website: www.hqtech.com.au
Email: tim@hqtech.com.au
Support Email: support@hqtech.com.au
Address: 401 St Kilda Rd, Melbourne 3004, Australia
Last Updated: 15/01/2025